What a clinic manager does
A clinic manager runs the business side of a healthcare practice. They hire and schedule staff, oversee billing and revenue, manage suppliers and facilities, handle patient complaints and make sure the clinic meets its privacy, health and safety, and infection control obligations. For owners who are also practising clinicians, a capable manager is the difference between working on the business and being consumed by it, especially as the clinic grows.
Clinic managers come from many backgrounds: experienced MOAs who stepped up, healthcare administrators and operations leaders from outside healthcare. The right fit depends on your clinic's size, specialties, payers and growth plans. Finch learns what you need the manager to own, from budgets to staff development, then screens candidates for relevant experience and leadership style before you meet them, so every interview is worth your time.
Typical responsibilities
- Recruit, schedule, train and supervise administrative and support staff
- Oversee billing, collections and financial reporting
- Manage supplies, equipment, vendors and facility maintenance
- Maintain privacy, health and safety, and infection control practices
- Resolve patient complaints and improve the patient experience
- Track clinic performance and recommend improvements to the owners
Qualifications and credentials
- Experience managing a medical, dental or rehab clinic, or a comparable healthcare operation
- Strong knowledge of OHIP or the other healthcare billing your clinic relies on
- Leadership experience, including hiring, scheduling and performance management
- Understanding of PHIPA and workplace health and safety obligations
- Post-secondary education in healthcare administration or business, which is often preferred
Who hires a clinic manager
- Multi-physician medical clinics
- Physiotherapy and rehab clinics
- Specialist and diagnostic clinics
- Family health teams
- Clinic groups with several locations
Where we recruit clinic manager candidates
We fill clinic manager roles for employers across Toronto and the GTA, including North York, Scarborough, Etobicoke, Vaughan, Markham, Richmond Hill, Mississauga, Brampton, Oakville, Burlington, Oshawa and Pickering, and for employers across Canada. GTA employers can meet us at our North York office by appointment.
What Finch checks before you meet a candidate
- Review management experience in comparable healthcare settings
- Discuss billing, budgeting and reporting experience
- Explore leadership style and examples of team development
- Check familiarity with privacy and health and safety requirements
- Check references from owners, directors or former team members
Interview questions to ask
- Tell us about a process you changed that improved how a clinic ran.
- How do you handle a staff member who is consistently late or making errors?
- Which reports would you give us each month to show how the clinic is doing?