What a spa and wellness therapist does
Spa and wellness therapists deliver the treatments that define a spa experience: facials, body wraps and scrubs, hydrotherapy, aromatherapy and other services focused on relaxation and self-care. They also shape the guest experience through consultations, product recommendations and a calm, professional manner. For a spa owner, skilled and personable therapists drive repeat visits, retail sales and the word of mouth that brings in new guests.
Accurate titles matter. In Ontario, only members of the College of Massage Therapists of Ontario may call themselves massage therapists, so any service offered as massage therapy should be delivered by a registered RMT, while other wellness staff should be described by the treatments they actually provide. Finch helps you set out each role clearly, then screens for training, treatment experience and guest service skills that fit your spa.
Typical responsibilities
- Perform facials, body wraps, scrubs and other spa treatments to the spa's standards
- Consult with guests about their preferences, sensitivities and treatment goals
- Recommend products and home care, and support retail sales
- Prepare and clean treatment rooms following infection prevention practices
- Describe services accurately, without presenting non-registered treatments as massage therapy
- Keep guest records and treatment notes up to date
Qualifications and credentials
- Esthetics, spa therapy or related diploma or certificate, which employers typically look for
- Training in the specific treatments and product lines your spa offers
- College of Massage Therapists of Ontario registration for any role that includes massage therapy
- Knowledge of public health infection prevention and control practices for personal service settings
- Strong guest service and communication skills
Who hires a spa and wellness therapist
- Day spas
- Resort and hotel spas
- Medical aesthetics and wellness clinics
- Wellness centres and retreats
Where we recruit spa and wellness therapist candidates
We fill spa and wellness therapist roles for employers across Toronto and the GTA, including North York, Scarborough, Etobicoke, Vaughan, Markham, Richmond Hill, Mississauga, Brampton, Oakville, Burlington, Oshawa and Pickering, and for employers across Canada. GTA employers can meet us at our North York office by appointment.
What Finch checks before you meet a candidate
- Confirm training and certificates for the treatments you offer
- Confirm College registration for any candidate who will provide massage therapy
- Review guest service and retail experience
- Discuss hygiene and infection control practices
- Check references from spa managers or supervisors
Interview questions to ask
- How do you adjust a treatment for a guest with sensitive skin or allergies?
- How do you recommend products without making a guest feel pressured?
- Walk us through how you prepare and reset a treatment room between guests.