What a clinic director does
A clinic director leads the day-to-day running of a healthcare clinic, such as a medical, physiotherapy, rehabilitation, dental or multidisciplinary practice. They manage clinical and front-desk staff, oversee scheduling and patient flow, monitor billing and revenue, handle patient concerns, maintain policies and help the clinic meet the standards its regulated professionals are held to. In multi-location groups, the director may oversee several sites and report to owners or a medical director.
Some clinics want a director who is also a regulated health professional, while others prefer a business leader who works alongside clinical leads. Finch clarifies which model fits before the search begins. Where a regulated professional is required, we confirm registration with the relevant college, such as the College of Physiotherapists of Ontario. We also screen for experience with billing systems, obligations under the Personal Health Information Protection Act (PHIPA) and leading teams through growth or change.
Typical responsibilities
- Manage daily clinic operations, scheduling and patient flow
- Lead, hire and support clinical, administrative and front-desk staff
- Monitor billing, revenue, expenses and clinic performance measures
- Maintain policies for privacy, infection prevention and patient safety
- Resolve patient concerns and maintain a high standard of patient experience
- Support marketing, referral relationships and clinic growth
Qualifications and credentials
- Experience managing a clinic or healthcare practice
- Knowledge of Ontario privacy requirements for personal health information under PHIPA
- Familiarity with clinic billing, including OHIP, insurers or other third-party payers as relevant
- Registration with the relevant regulatory college if the role requires a regulated health professional
- Strong leadership, financial and communication skills
- A degree or diploma in health administration, business or a health discipline is common
Who hires a clinic director
- Multidisciplinary rehabilitation and physiotherapy clinics
- Medical and family health clinics
- Dental and specialty practices
- Multi-location clinic groups
- Wellness, chiropractic and massage therapy clinics
Where we recruit clinic director candidates
We fill clinic director roles for employers across Toronto and the GTA, including North York, Scarborough, Etobicoke, Vaughan, Markham, Richmond Hill, Mississauga, Brampton, Oakville, Burlington, Oshawa and Pickering, and for employers across Canada. GTA employers can meet us at our North York office by appointment.
What Finch checks before you meet a candidate
- Clinic types and sizes they have managed
- Billing, scheduling and electronic medical record systems they have used
- Leadership of clinical professionals and front-desk teams
- Regulatory college registration, where required, checked against the public register
- Understanding of privacy and patient safety obligations
Interview questions to ask
- How do you balance clinicians' preferences with the clinic's scheduling and revenue needs?
- Tell me about a patient complaint you resolved. What did you change afterward?
- Which measures do you use to judge whether a clinic is healthy?